Information Netgames.com gathers and tracksNetgames.com collects information from its users in the form of general demographic data and occasionally specific personal information. The aggregate demographic and tracking information we collect is sometimes shared with our advertisers, partners and sponsors. Specific personal information is collected only when a player wins one of our optional prize-based games (e.g., Chess). Under the conditions of winning a prize, users must agree to guidelines that allow us to use their name, likeness and other information for promotional material.
Registration processOur site's registration form requires new users to provide a "screen name" (their "handle" or moniker on our system) and contact information in the form of their e-mail address. We also require new users to enter general demographic information, including U.S. zip code, year of birth, gender, and country. During the registration process, the user has the option to choose to receive our promotional e-mail mailings and those of selected companies we do business with. Users can, at a future date, choose to unsubscribe to this e-mail list through instructions contained in the mailing or through the Netgames.com client. This demographic information collected during registration is occasionally shared in aggregate form with our advertisers, partners and sponsors.
Web site tracking dataWe use "cookies" (see definition below) and other methods to monitor our Web site usage. This traffic data is collected in an aggregate form and used by our marketing team in the following ways: to determine high-traffic areas of our site, to locate areas of improvement to our service, to judge how well certain games are received, to select additional, similar games for our service and in other marketing-related tasks. We also collect information on the "stickiness" of certain Web pages and our site in general and share this data with third parties. No personally-identifiable information is used in this tracking procedure and thus personal information is not shared with any third parties.
Feedback and bug reportingMembers have the option to provide us with Web-based feedback and also to report bugs (defects) in our games. The feedback and bug reports are read by a subset of Netgames.com employees, including, but not limited to, our Customer Service department. Important feedback/bug reports are forwarded to the appropriate department in our company (engineering, marketing, etc.). Both the feedback and bug reporting sections ask for the user's screen name and an e-mail address. The e-mail address may be used in case we need further information about a reported bug or for other feedback-related purposes, and will not be distributed to any third parties. Any personal information included in the feedback and bug reports is not recorded or saved in our database. Our feedback section is designed to be used in a number of ways. Users can report on abusive players (which are identified by their screen name), request features or games to our service, pass along compliments or gripes, and enter various other comments. Bug reports are entered by our users and contain information on the following: problems with our sign on process, problems with a specific game, browser issues and compatibility problems, and other miscellaneous problems. Feedback and bug reports, and the aggregate data therein, are primarily gathered for our internal use only and are not directly distributed (except in aggregate form upon request) to any third parties.
Member surveysWe occasionally run marketing-driven surveys on our site. These surveys are used to fully understand our audience, to provide better service, as a factor in determining new features and games to add to our service and to collect more specific aggregate demographic information. These surveys are always optional to the user. Data collected from member surveys are used by our marketing department and occasionally shared in aggregate form with our advertisers and sponsors. No personally-identifiable information is ever disclosed to a third party as part of our member surveys.
Prizes and verification informationSome of Netgames.com games reward successful players with prizes or gold points that can take the form of cash or other miscellaneous prizes. These prizes are only eligible to certain residents that are 18 years of age or more. Cash prizes require the collection of specific personal individual information for income tax purposes. This specific information includes: full legal name, complete address (city, state, country and zip/postal code), a social security number, or social insurance number, and date of birth. All information must be completed in full as described in our Affidavit of Eligibility and must be accurate in order to receive a prize. If this information is not collected and verified, the prize will not be awarded. Netgames.com also reserves the right to use the collected personal information in advertising, promotional and/or marketing materials as described in the Liability and Publicity release on our secure Web-based prize claim form. Games where prizes are awarded are not a required part of our service. Thus, the personal information provided to us through our prize claim form is the result of a completely voluntary action in playing the prize-based games. If the user so desires, they can play any games with a prize component and choose to with-hold their personal information (thus forfeiting the prize).
Miscellaneous information gathered and/or trackedIn addition to the above-listed data that we collect or track, we also display some non-personally identifiable data. These items consist of player rating information (your skill level and ranking on a particular game), any prize winnings, and player game statistics (number of games played, wins and losses, etc.). In the cases stated on the previous line, only a player's screen name (their chosen "handle") will be displayed, and no personally-identifiable information will be shown.
Why we collect (and distribute) aggregate informationBecause Netgames.com derives its revenue primarily from advertisers, partners and sponsors, providing demographic aggregate data from registration, surveys and the like is crucial to our business strategy and to keeping our service free for our members. We provide this aggregate data to our advertisers so that they can better understand our membership and create better offers to our membership. In addition, this aggregate data is used internally by our marketing and engineering groups to find ways to improve our service and provide a better user experience to our members.
"Cookies" and their usesThis site uses small data files called "cookies" that are created and then stored on a user's hard drive. These cookie files can contain information such as screen names and passwords, demographic information as well as tracking data. These cookies only contain information that you provide in some manner. Our cookies cannot read any information, personal or otherwise, from your hard drive and cannot read cookies created by other Web sites.
Accepting cookiesYou should have your Web browser set up to accept cookies, or you may be unable to play games on our system. A browser's initial configuration is to allow cookies, but if you've adjusted your browser settings to warn you before accepting cookies, you will receive a warning message each time we send (or check) a cookie to your computer.
Use of public chat roomsAs part of Netgames.com gaming service, we provide areas where players can engage in public chat. Users in these chat rooms are identified solely by their user-created screen names on our service. Please remember that any information you disclose within these forums becomes public knowledge. Users should never disclose any personal information in these areas. Netgames.com is not responsible for any knowledge you choose to disclose.
Opt-out policyNetgames.com provides its players with choices of whether to divulge demographic or personally-identifiable information wherever possible. In some cases (see "Prize and verification information" above), personal information must be collected. In cases like these, the option is always there to not participate in those areas. During the registration process, users can opt to not receive our e-mail newsletter and opt to provide a false e-mail address rather than their proper one. However, providing a false e-mail address will make that user ineligible to claim and collect prizes from our games and contests that award them. The user has the option to change their e-mail address after registration, if they choose to do so. If you have questions about our opt-out policy, you can contact us at firstname.lastname@example.org.
Correction/update informationWe provide the ability to change certain aspects of your user profile and preference settings. Specifically, we give the user the chance (after registration) to change their e-mail address, screen size preference, "friends lists" and other preference data stored on our computers or through cookies on your computer. If you have questions about how to correct or update your user information, or if you want to adjust demographic information not mentioned above, please contact us at email@example.com.
Cancelling your accountCurrently, there is no way to cancel your account with us. However, there is no penalty for leaving your account dormant, since we will not delete it automatically. You can, however, remove yourself from our electronic-based newsletters by following the unsubscribe information contained in our newsletters. If you are unable to change certain aspects of your user information, or want further clarification on how to remove yourself from our newsletter mailing list, please contact us at firstname.lastname@example.org.
Contacting UsIf you have any further questions about this privacy statement, the practices of this site, or your dealings with this site, you can contact: